OUR RESPONSE TO COVID-19, WE’RE IN THIS TOGETHER

From the YEEZY family to yours at home, we hope you and your nearest and dearest are staying safe, healthy and positive. As we navigate through these tricky times together; we want you to know that it is our goal to offer you the best service we can, and that remains at the heart of everything we do.

Question Are your sneakers new?
AnswerYZY STORE only sells 100% new and authentic items. All of our merchandise is 100% authentic, guaranteed.
Question How do I know if the items are authentic?
AnswerAll YEEZY merchandise is 100% authentic, guaranteed. Our team of experts puts every item through a 10-point verification system to ensure its legitimacy.
Question How do you determine the prices of your products?
AnswerYEEZY shoes are all authorized by Adidas factory. We are very low prices to sell,100% authentic. It is definitely the YEEZY you are looking for.
Question Do you ship internationally?
AnswerYZY ships to most countries world-wide. If you do not see your country listed, unfortunately we do not offer delivery at this time.
Question Am I responsible for duties & taxes if I'm purchasing from overseas?
AnswerAll international duties and taxes are our responsibility.
Question Where is my order coming from?
AnswerEverything YZY sells is stored in one of our warehouses. Having all the merchandise on hand allows us to verify authenticity and ship items faster.
Question When will my order ship?
AnswerOrders may take up to 5 days for US Domestic and 6~9 days for International orders arrivals. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays:
– Easter
– Memorial Day
– Independence Day
– Labor Day
– Thanksgiving
– Christmas Eve
– Christmas Day
– New Year’s Eve
– New Year’s Day
Question How long do the different shipping options take?
AnswerOrders may take up to 5 days for US Domestic and 6~9 days for International orders arrivals.

Customs processing times will vary from country to country.

Question How can I track my order?
AnswerOnce your order ships, you will receive an email that includes a tracking number for the shipment. You can also enter the Order ID number from your order confirmation email here. If you have created a YZY account, your can go to My Account and select My Orders to view your current orders.
Question Can I change the address on my order?
AnswerPlease contact us, if the shoes have already been shipped, we cannot change it.
Question Can I change the size, colorway, or model of my order?
AnswerPlease contact us, if the shoes have already been shipped, we cannot change it.
Question Can I cancel my order?
AnswerPlease contact us, if the shoes have already been shipped, we cannot change it.
Question How do I return my purchase?
AnswerOur return policy is as follows:

– Return requests must be submitted within 3 days after the item has been delivered.

– Customers are responsible for return shipping. For your protection, we suggest using a carrier that provides tracking information.

– Item(s) must be unworn and in the original condition received. The box must also be in the same condition as received. Shoe boxes should not be used as the packing box.

– Final sale orders are not eligible for return. Final sale includes items purchased during a promotional period; International orders; and Items purchased at our retail location.

Question It says my order was delivered but I didn't receive it. What should I do?
AnswerPlease email our customer relations team(Contact us)with the subject line “Missing Order.” We will work with the shipping provider to locate your package. If we are unable to locate the package, we will open a claim to investigate the matter. Please allow 3-4 weeks for a claim to be completed. We will contact you as soon as we have an update on the status of your package.